MINIMUM ORDERS: Opening orders should total a minimum of $350.00. Reorder minimum is $100.00.
CREDIT TERMS: ALL First Time ORDERS ARE 50% PREPAID by check/visa/mc/amex and the remaining 50% by COD. In order to avoid COD fees by motor freight companies or UPS, we will accept PROFORMA (prepaid). NET 15/30 terms can be approved after the first order has been completed.
SHIPPING: All orders to be shipped cod by MOTOR FREIGHT require a minimum charge of $80.00. Otherwise, all UPS shipping is 10-20% (lighting is 10% and garden 15%) of invoice rate. Shipping charges are to be included in the first 50% of payment. To avoid shipping charges merchandise may be picked up at the Solária warehouse.
CUSTOM FINISHES: All custom finishes are an additional 20-50%. If it is a finish that requires the purchase of a non-stocked color a surcharge will be added.
CANCELLATIONS: Must be in writing and be received by Solária within 7 days of placing the order to receive a full refund. No refunds will be made after this time period. Customers who have placed a verbal or written order and refuse to receive the shipment or wish to return a shipment, must pay shipping costs plus a 35% restocking fee and be returned within 7 days of receiving the shipment along with a faxed, written, cancellation notice. Returns must be 100% complete, in original and re-sellable condition. All net 30 orders will be subject to a 2% monthly charge after 30 days. All returned checks will be charged $25.00. Under special circumstances, above policies may vary. Custom orders are NOT REFUNDABLE. All designs are left to artist interpretation. All orders are subject to approval.
ORDERS PLACED: Orders are considered placed when deposits have been received. Credit Card orders may be charged at time of order placement or 7 days before shipping. All orders will then be shipped within 8 weeks of deposit receipt unless otherwise stated on the invoice.
MODIFICATIONS: Any modification to original product eliminates/voids any responsibility of Solaria Inc. Modifying a product makes it non-refundable guaranteeable. We suggest that all work be performed by a lighting professional to guarantee the proper operation of your fixture.
DAMAGED MERCHANDISE: All damaged/short/over merchandise must be reported in writing by fax at 404.508.1983 within one week of receiving merchandise. Claims must also be filed by the customer to UPS, Overnight Transport, or other carrier used before any replacement will be issued.
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